Technical support agent

Flowbox is an award-winning SaaS company offering a visual marketing platform to help brands leverage and distribute social content throughout the buyer journey to increase engagement, social proof and sales. Flowbox’s heart lies in how technology can help brands generate and use owned, paid, earned and user generated content for a more effective, converting and transparent marketing and e-commerce. Through our platform, our customers are able to collect, moderate and publish content to their website, online shop and social channels. 

Latest achievements:

⭐️ First Swedish company to become an Official Facebook Marketing Partner

⭐️ Ranked #8 in Deloitte’s Technology Fast 50 Sweden 

About the team 

The Customer Success Team is responsible for the customer journey from the moment the customers join Flowbox until their renewal. Our ultimate goal is to make a customer achieve their desired outcome through their interaction with Flowbox. As a CSM you will manage different relationships between various internal and external stakeholders and users and you are the voice of the customer towards our product team. We believe that every individual CSM within the team can contribute to make the overall performance of the team stronger.

Your mission 🚀

As a Technical Support Agent you will be a valued member of our CSM team. You will be assisting clients with technical queries and assisting the CSMs with technical support. You will also be mastering implementation methods and be the matter expert on how to implement Flowbox on various pages with different embed codes or scripts. Beside that you will be creating more efficient communication channels between Tech, CSM and Client and owning the first line technical support channels (both internal and external). You will work with the product team to prioritise incoming tickets.

The Technical Support Agent will keep a correct administration including building up technical documentation that can help the company scale up. This also includes updating technical documentation in the knowledge base. 

About You

To thrive is this role, you probably have a couple of years of experience in a similar role. You also have some technical knowledge in HTML, CSS, JavaScript, Angular and React. You will be working a lot with both internal and external customers, providing technical support to non-technical people so strong verbal communication and written skills is a key. 

About Flowbox

Flowbox offers a fast-moving and, at the same time, relaxed work environment in either modern premises in the heart of Östermalm, Stockholm or in our brand new office in Sarphatistraat, Amsterdam . In exchange for your experience, Flowbox will offer you a high-learning environment where you will have the opportunity to influence and take a lot of ownership while working with an exciting product in an expansive company.

You will have large responsibilities and great career opportunities. You will work with a wide and modern techstack, as one of our developers says: “if you work at Flowbox, you will be able to work anywhere”. We want to accomplish our goals, but we need your help to do so. 

More about our perks

  • Startup style and spirit 
  • Free snacks & drinks at the office
  • Fun AW:s and parties (when the world allows it again)
  • Ping pong, foosball, Mario Kart and FIFA at the office
  • Great co-workers to learn from and have fun with in 4 different countries!

Apply today! We can't wait to meet you! 😉

Flowbox 💙 equality

Flowbox is an equal opportunity employer. Employment at Flowbox is based solely on a person's merit and qualifications directly related to professional competence. Flowbox does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender, identity, national origin, disability, age, marital status, pregnancy or related condition or any other basis protected by law.

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Riddargatan 17D
114 57 Stockholm Directions hello@getflowbox.com View page

Amsterdam

Sarphatistraat 8
1017 WS Amsterdam Directions hello@getflowbox.com View page

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@getflowbox.com
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