Role: Customer Success and Marketing Support Intern
From: Ho Chi Minh City, Vietnam
Studied: A Master's in International Communication at Hanze University, The Netherlands
Working at Flowbox
What makes the Customer Success team impactful at Flowbox?
Flowbox is a fast growing SaaS company that offers our clients with not only the advanced technology solution for their business but also an exclusive, dedicated service to help them achieve great success! By facilitating customer service and driving customer satisfaction, the Customer Success team makes a great impact on client experience with Flowbox.
How does the Customer Success team work together?
I am proud to say that the Customer Success team collaborates effectively in a regular and dynamic manner. We are very close to each other both at and outside of work. Apart from having an open conversational channel, we also have weekly formal meetings for update or training purposes. Weekly, we also have inspirational meetings in which we take turns sharing any motivational idea. Other than that, direct communication and support is highly valued in our team.
How does the Customer Success team work with other departments within the company?
At Flowbox, we have an informal, casual, and friendly communication style. And, that helps a lot when it comes to collaborating with other departments. As we are scaling up, we work together on a regular basis through our internal communication channels, things are brought up and everyone can share their knowledge to make things better everyday. We also have formal meeting cross-functions, in which we are standardizing work procedures to make it easier for everyone while ensuring the highest degree of efficiency.
Working in general
Explain your role as an intern at Flowbox:
I mainly moderate campaigns to help clients in their content strategy. I also host our internal campaign “Flowboxer of the Month.” This is a very open and dynamic environment that allows me to try out numerous, new, and exciting things. From writing customer newsletters, client cases, articles to creating product tours, banners, and working on partnership projects, I am constantly finding innovative ways to improve the process.
What fascinated you about your line of work?
What I love most about this internship is that everyday is different. I like the idea of rolling up your sleeves and making things happen. Here, I am encouraged to partake in different projects from time to time and discover my capabilities while strengthening my expertise. Not to mention, how much I appreciate the chance to work with so many wonderful colleagues.
Do you have any career aspirations, if yes, what?
This is a very good question. For me, growing up in the home of coffee production, I always had a dream of bringing Vietnamese coffee brands to other countries. I would love to gain skills in marketing, especially leveraging digital and up-to-date marketing techniques. Additionally, I am intrigued in stakeholder management for my long-term career when I return to Vietnam after my study and internship.
What about driving a scooter through Ho Chi Minh City is not fun?
Most of the time you are driving in super hot weather, 35-40°C. And a moment later, you realize that you are driving through very heavy rain. Also, you're always surrounded by thousands of other vehicles at the same time.
Who is your role model in life?
Tom Hanks, for his dedication to his movie work and for social activism!
What is your off-brand characteristic trait?
Being spontaneous sometimes. I sometimes find myself doing things I would not normally do, like putting everything away for a day and going to places I don’t know or changing my routine in some way. Launch yourself into the unknown and you’ll discover something new about yourself.